How to Unlock the Power of Empathy for Better Conversion, Loyalty, and Retention

A talk by Nico Santos and Rich Devine
Route and Route

Categories covered by this talk

Conversion Rate Optimization

About this talk

How the world's most successful brands operationalize empathy to drive performance at every stage of the customer journey.
What are the key solutions, partners, and strategies for a more empathetic customer experience?
How to turn your post-purchase experience into game-changing source of customer value.

Nico Santos

Route helps brands own their post-purchase customer experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history.

Rich Devine

Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history.