Optimizing the New Customer Journey: 5 keys to Post-Purchase Customer Success.

A talk by Rich Devine
Head of Partner Marketing, Route

August 19, 2020, 09:40 PM

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About this talk

• Why the post-purchase customer experience is more critical than ever (hint: it's an Amazon world)

• What are the key elements of a post-purchase strategy for merchants?

• How to get started? Understanding solutions, systems, and partners.

Rich Devine

Route helps e-commerce brands solve the post-purchase experience for customers. With white-glove shipping protection and universal tracking -- Route's free-to-merchants solution builds customer trust, reduces customer service costs, and drives

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