Most stores think of live chat as a customer service cost center, but it can be as a massive conversion driver to recover a big chunk of checkout abandons and drive even more conversions earlier in the purchase flow. At HelpFlow, we've helped 100s of eCommerce stores drive conversions by providing 24/7 live chat teams at a fraction of the cost of running live chat in house (i.e. our 24/7 team can chat with your visitors).
In this talk, I'll share the strategies we've used to drive nearly $100M in live chat revenue for a wide range of stores:
-How to predict checkout abandons and engage directly in the checkout flow. -How to integrate live chat into cart abandonment emails to supercharge results. -How to identify highly engaged prospects prior to checkout, and convert them.
You'll walk away with actionable insights you can implement quickly to maximize conversions with live chat.