Turning Customer Service From a Cost Center into a Revenue Generator

A talk by Nicole Baqai
Strategic Partnerships, Gorgias

Categories covered by this talk

Conversion Rate Optimization

About this talk

How Marketing teams can work with customer service to increase ROI.
The value of retention marketing through live chat and social media comment response
Automation in Customer Service to scale cost effectively.

Nicole Baqai

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.